Your satisfaction is our priority.

At OUREN , your satisfaction is our top priority. We place great emphasis on a smooth process – from order to delivery – and continuously optimize our shipping and returns processes.

We ship through reliable logistics partners. Every order is carefully inspected, prepared, packaged, and dispatched.

Shipping information

Process, prepare, check, pack, ship until Arrival 7-9 business days.

The delivery time after Austria & the Switzerland is approx. 2-3 working days longer .

With every order you will receive a Tracking number & regular shipping updates of your order via email so you can track your package at any time.

If you have any questions about your order, our staff will be happy to help you.

If you have any questions, please contact our support at contact@ouren.de

Return

We offer you a 14-day money-back guarantee !

In case you want to return your order, write us an email to contact@ouren.de or fill out the Please fill out the contact form under "Contact" with your request. You will then receive a response as quickly as possible with further information for returning the item to our returns address.

You as the buyer are responsible for the return shipping costs.

You will receive your money back to your original payment method within 7 days of receiving the return!

In order to improve our performance and products, we are happy to receive constructive criticism, which is why Reason for return & suggestions for improvement are welcome at any time!